Organizational Excellence - In A Global Environment
What is Organizational Excellence?
It refers to an integrated approach to organizational performance management that results in,

  • Delivery of ever-improving value to customers, investors and stakeholders, contributing to organizational sustainability
  • Improvement of overall organizational effectiveness and capabilities

What Characterizes Excellent Organizations?
  • Perform excellently against a known external standard
  • Perform excellently in relationship to where they were at some earlier point in time
  • Are judged by informed observers to be doing substantially better qualitatively than other comparable organizations
  • Are doing whatever they do with significantly less resources than is assumed are needed to do what they do
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