What is Organizational Excellence?
It refers to an
integrated approach to organizational performance management that results in,
of ever-improving value to customers, investors and
stakeholders, contributing to organizational sustainability
of overall organizational effectiveness and capabilities
What Characterizes Excellent Organizations?
- Perform excellently against a known external standard
- Perform excellently in relationship to where they were
at some earlier point in time
- Are judged by informed observers to be doing substantially better
qualitatively than other comparable organizations
- Are doing whatever they do with significantly less resources than is assumed are
needed to do what they do